Frequently Asked Questions

How do I know what is compliant on ca.aromatools.com?
Where or how do I get coupons?
How do I apply an AromaTools™ gift certificate to my account?
Is it safe to put essential oils in plastic bottles?
Why do my roller balls fall out or won't roll?
Is AromaTools™ associated with dōTERRA®?
My spray top doesn't fit because the tube is too long. What should I do?
How does the Modern Essentials Personal Guide work, and what do the different colors mean?

1. How do I know what is compliant on aromatools.com?
Look for these icons on aromatools.com to determine which products can be used for Marketing and Education. - Educate yourself and others. - Share your love of essential oils with everyone. Always use and refer people to the best educational resources available, like Modern Essentials™, so that they can learn more about essential oils (just as you would read and refer someone to a book or published research article on vitamin D to learn more about how vitamin D benefits the body). When you are selling a specific brand of essential oils to a group or individual, however, only marketing-approved language and materials should be used. Educational books and research articles should not be used during the selling process, as this has been construed by regulatory agencies as making health claims about a specific brand of essential oils. Look for the education and marketing icons on our website and in our store to help you identify which items are marketing tools with language approved for marketing essential oils and which are educational resources that can help you and those you know learn about essential oils. For more information on Marketing and Education, click here: ca.aromatools.com/compliance.

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4. Where or how do I get coupons?
You can sign up for our monthly emails online. We send an email at the beginning of each month that includes any items on sale and any promotions or coupons that are valid for the month. Go to our home page and click on the Monthly Specials link to sign up. We also offer promotions for those who follow us on Facebook®,Pinterest, and Twitter.

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6. How do I apply an AromaTools gift certificate to my account?
You will need to log into your account and go to the My Account tab at the top right of the homepage. Click the option that says, "Apply a gift certificate to your account." You will be able to enter the gift certificate on this screen. Once the gift certificate has been applied, you can place your order, and you will see the amount deducted from the total. You can also redeem your gift certificate by clicking on the following link: http://www.aromatools.com/redeem.

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9. Is it safe to put essential oils in plastic bottles?
Generally, it is not recommended to store undiluted essential oils in plastic containers, as some constituents in certain essential oils can break down specific types of plastic at high concentrations. This may compromise the oil and may cause leakage. Essential oils that are diluted with a carrier oil, or are a small part of a cream, lotion, or soap recipe, however, can be safely stored in a high-grade plastic bottle or container (such as the ones we carry) for several months. For more information about the types of plastics our bottles and containers are made from and whether or not they are safe to use with essential oils, please see the following link: http://www.aromatools.com/Types_of_Plastic_s/268.htm.

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10. Why do my roller balls fall out or won't roll?
Because the roller balls are manufactured in bulk, they can vary slightly in sizes. This margin is minimal but can result in the roller balls being a little too tight or a little too loose. If the roller balls are too tight, you can move them manually with your thumb. Once they have been moved and lubricated, you will see that they begin to move freely. If the roller balls are too loose, please contact Customer Service at 1-866-728-0070. We can issue you a replacement for any roller balls that are not working properly. Please contact Customer Service within 30 days of receipt and reference your original receipt number.

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12. Is AromaTools associated with dōTERRA®?
We are not affiliated with dōTERRA®. We are a third party company, and our commitment is providing you with the latest and most relevant information and tools to assist you in successfully using essential oils and sharing them with others.

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14. My spray top doesn't fit because the tube is too long. What should I do?
The tubes of most of our spray tops are intended to fit several bottle sizes. If the tube is too long, you can trim it at angle to the desired length; or, if it is flexible, push it all the way into the bottle, and it will curl at the bottom.

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16. How does the Modern Essentials Personal Guide work, and what do the different colors mean?
The Modern Essentials Personal Guide section is a compilation of many different health conditions and the various essential oils, blends, and supplements that are commonly used and recommended for each condition. The first few pages of the Personal Guide section give very detailed instructions about the section's symbols, how to use the section, and other information. Following this, each condition is listed alphabetically; and under each condition, the oils, blends, and supplements suggested have been grouped as Primary Recommendation, Secondary Recommendation, and Other Recommendation and are color coded. You will also see images for application and usage methods: for Aromatic, for Topical, and for Internal. These methods recommend application methods for the oils suggested. The criteria for grouping within these categories include the recommendations of experts within the field of essential oils, supporting scientific research studies, historical uses of the oils and the herbs and plants they are derived from, and more recent French medicinal uses for the oils. However, since each individual may have different underlying causes for his or her specific condition, what may work for one individual may be different than what works for another.

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